Business Office Associate

JOB ID REQ_81649 FACILITY Clifton Springs Hospital and Clinic
As a Business Office Associate, you perform billing related functions in a timely, accurate and customer service oriented manner to keep the department running and ensure all payments are received by the organization.
STATUS: Full Time
LOCATION: Clifton Springs Hospital
Strong communication, analytical, and PC skills
Excellent customer service and communication skills
Associates degree preferred or an equivalent combination of education and work experience preferably in a healthcare setting
Account Management. Research and resolve all account problems received by telephone and correspondence; address situations like account correction, rebilling or referring to an Account Representative in selected circumstances; process bad debt, bankruptcies and NSF checks; evaluate the number and type of inquiries and recommend procedural and/or system opportunities to improve Patient Financial Services communication with its customers
Customer Relations. May assist internal and external customers with all telephone and written inquires; respond in a prompt and accurate manner to resolve patient financial service issues; analyze individual situation and repayment ability; establish payment plan, provide the patient with alternatives to loss situations whenever possible
Claim Management. Prepare and submit claims to payers/intermediaries, meeting all government and third party regulations
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

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